We are sorry

The Federal Communications Commission has ruled that International calling through internet relay services is not allowed. Your IP address has been identified as a call originating outside of the United States and its territories. Therefore, your call cannot be completed using IP Relay. You are welcome to use T-Mobile Relay International using a TTY at 605-224-1837 to complete your relay call.

If you are making a call from with the USA or think that this is an error, please do the following:

  1. Contact T-Mobile Accessibility Care at 800-676-3777
  2. Provide the product that you were using. (IP Relay)
  3. Provide your name, address and phone number.
  4. Provide your IP address: (and proxy:

*** Callers cannot use websites that mask or change their IP address or identity. ***